Support
Something broken, something missing, or something you cannot find? Write to us and a person will answer.
Telling us the app version, your device, and what you were doing when it went wrong usually saves a round trip. If a session is involved, the venue and date help us find it.
Common questions
Answers first
Your account
Billing, export and deletion
Managing a subscription
Avarta Pro is billed through your Apple ID. Change the plan, or cancel it, in Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the period ends, or it renews. Deleting the app does not cancel a subscription, and refunds are handled by Apple rather than by us.
Exporting your data
A Pro account can export its full history as CSV or PDF from Settings inside the app. The export includes gigs, bookings, fees, expenses and venues.
Deleting your account
Settings → Account → Delete account. It is immediate and permanent: your profile, gigs, bookings and photos are removed from our servers, the copy on your phone is wiped in the same step, and there is no recovery window. Export first if you want to keep anything.
Privacy and terms
Privacy covers what we hold and why. Terms covers the agreement between us.