Support
Something broken, something missing, or something you cannot find? Write to us and a person will answer.
Telling us the app version, your device, and what you were doing when it went wrong usually saves a round trip. If a session is involved, the venue and date help us find it.
Common questions
Answers first
Your account
Billing, export and deletion
Managing a subscription
Avarta Pro is billed through your Apple ID. Change the plan, or cancel it, in Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the period ends, or it renews. Deleting the app does not cancel a subscription, and refunds are handled by Apple rather than by us.
Exporting your data
Every account can export its full history as JSON from Settings inside the app. The export includes gigs, bookings, fees, expenses and venues.
Deleting your account
Settings → Account → Delete account. Your profile stops being visible to anyone straight away, you are signed out everywhere, and the copy on your phone is wiped in the same step, including linked Avarta calendar events — but database erasure waits 7 days. Sign in again inside that window and Avarta offers to restore the account in one tap. After it, the account records are permanently deleted and deletion of avatar/gig-photo objects is requested. Production backup/versioning retention still needs owner confirmation; see Privacy for the precise limitation. Export first if you want to keep anything.
Deleting your account does not cancel an Avarta Pro subscription. Cancel that separately, in Settings → your name → Subscriptions.
Privacy and terms
Privacy covers what we hold and why. Terms covers the agreement between us. Community Guidelines explain how to report, block and appeal moderation decisions. No fixed moderation response time is promised.